In this guide

01A Smart TV is not one platform02Identify your television platform first03Sony and Google TV models04Hisense and multi-platform brands05Roku televisions06Samsung and LG televisions07When an external device is the better choice

A Smart TV is not one platform

Television brands share the 'Smart TV' label but use different operating systems. The same brand can even change platform between model years. Installing the wrong package or following the wrong store instructions is the most common cause of a failed Smart TV setup.

BrandCommon platformWhere to start
SamsungTizenDedicated Samsung guide
LGwebOSDedicated LG guide
SonyGoogle TV / Android TVAndroid TV guide
HisenseVIDAA, Roku or Google TV (varies)Check the exact model
Roku TVRoku OSCheck Roku store or use an external device
Samsung and LG Smart TV guide →Android TV and Google TV guide →

Identify your television platform first

  • Open the settings or support screen and note the full model number.
  • Look for the operating system name in the About or Software section.
  • Confirm the app-store name the television uses.
  • Check the model year, because a brand can change platform between years.

Sony and Google TV models

Most Sony televisions run Google TV or Android TV. These follow the Android TV installation path, including the official TV package and remote-friendly navigation. Use the Android TV guide for the current steps.

Follow the Android TV setup guide →Open official downloads →

Hisense and multi-platform brands

Hisense televisions can run VIDAA, Roku or Google TV depending on the model and region. Panasonic and other brands vary too. Confirm the exact platform in the television's settings before choosing a store or installation method.

  • VIDAA models use the VIDAA store and have their own app availability.
  • Roku models follow Roku's store rules.
  • Google TV models follow the Android TV guide.
  • Do not sideload an unknown package when the official store lacks a compatible player.

Roku televisions

Roku OS has a curated store and far fewer IPTV player options than Android TV or Fire TV. If the official Roku store does not offer a maintained player for your service, the predictable choice is a supported external device such as a Fire TV or Android TV box connected to an HDMI input.

Fire TV setup guide →Compare streaming devices →

Samsung and LG televisions

Samsung Tizen and LG webOS use their own app stores and a different setup sequence from Google TV. Follow the dedicated Samsung and LG guide for those brands rather than the Android TV steps.

Samsung Tizen and LG webOS setup →

When an external device is the better choice

An older television may have a slow store, limited storage or no maintained compatible player. A supported Fire TV, Android TV box or other streaming device often provides more player choice without replacing the screen.

  • Use an external device when the television's store lacks a compatible player.
  • Consider it when navigation is consistently slow.
  • Choose a remote-friendly player for regular television viewing.
  • Keep the television on the correct HDMI input.
Compare Xtreme HD IPTV plans →Open the device setup centre →

Frequently asked questions

What operating system does my Smart TV run?

Check the television's settings or support screen. Common platforms are Samsung Tizen, LG webOS, Google TV, Roku OS and VIDAA, and some brands vary by model year.

Can I install IPTV directly on a Hisense TV?

It depends on the exact platform. VIDAA, Roku and Google TV models have different stores, so confirm the operating system in the television's settings first.

Does Roku support IPTV players?

Roku OS has a curated store with fewer IPTV players. If no maintained player is available, a supported external device such as a Fire TV or Android TV box is usually the predictable choice.

Is Sony TV the same as Android TV?

Most Sony televisions run Google TV or Android TV and follow the Android TV setup guide, but confirm the platform in the television's settings to be sure.

Should I sideload a player onto a Smart TV?

Only install from the television's official store or the developer's verified download page. Avoid unknown packages that ask for unrelated permissions.