Setup guidance for MacBook, iMac and supported Mac computers. Follow the steps below and use the troubleshooting checks before contacting support.
Device-specificStep-by-stepSupport ready
INSTALLATION STEPS
01
Confirm macOS and your browser are up to date.
02
Install a compatible player from its official source.
03
Create a new account or playlist inside the player.
04
Enter the supplied details and save the profile.
05
Refresh content and test a channel before changing advanced settings.
BEFORE YOU START
Use the exact guide for the exact device.
Confirm the device model, operating system and player name before entering any account information. Similar-looking televisions and boxes can use different application stores, remote controls and login methods. Install software only from the official store or a trusted publisher, keep the device date and time correct, and allow the first authorised playlist import to finish before changing advanced playback settings.
If setup fails, record the exact message and test the same account on one supported device or network. Do not factory-reset the device, delete a working profile or share private credentials while diagnosing a basic connection problem.